Booking Terms
• CCOL is registered in England and Wales with company number 11241123; our registered address is 3 School Road, London, England, NW10 6TD.
• CCOL is registered for VAT. Our VAT number is 383 0981 76.
• By you placing a booking with us, you confirm that you have read, understood and agree to abide by the terms and conditions set out herein. Please ensure you understand them fully prior to placing a booking with us.
• Whenever Chauffeur Cars of London Limited (“CCOL”) accepts a booking from a passenger, CCOL undertakes a contractual obligation to provide its passenger with the journey which is the subject of the booking.
• If, after placing a booking with CCOL, you wish to cancel your booking you will be able to do so without incurring any charge provided that you cancel your booking at least 24 hours before the time at which your journey is scheduled to being. We are unable to offer any refund in the event that a booking is cancelled with less than 24 hours’ notice; or if you do not arrive for your booking.
• All cancellations must be requested via email.
• Where you request additional stops, destinations or waiting time during the course of your journey we will charge at the hourly rate that is applicable to the vehicle undertaking your booking.
• Where you have booked a journey from an airport or train station all of our bookings include 30 minutes waiting time. In the event that you do not leave the airport or train station within 30 minutes we will charge any additional waiting time at the hourly rate that is applicable to the vehicle undertaking your booking.
• Should a delayed flight or train affect another client’s reservation of a vehicle, CCOL reserves the right to provide an alternative vehicle from the airport where available or end the hire of the vehicle.
• Your safety and that of our professional chauffeurs is of paramount importance to us. Our chauffeurs will, at all times material, take stringent precautions to ensure that you remain safe at all times.
• All of our chauffeurs will drive at safe and sensible speeds dependant on the road conditions, traffic conditions and the applicable speed limits.
• Passengers are not permitted to smoke in any of the vehicles or to engage in the use of any prohibited substances. In the event that you, or any person travelling with you, smokes or consumes prohibited substances then CCOL will immediately terminate your journey. CCOL will have no liability for alternative travel arrangements that you have to make as a result of such a termination.
• For safety reasons CCOL will refuse carriage in the event that there are too many passengers for the vehicle hired; or if there is excess luggage.
• Passengers who are intoxicated may be refused carriage if, in the reasonable opinion of our chauffeurs, they pose any danger to our chauffeur or other passengers.
• All of our vehicles carry comprehensive insurance with hire and reward cover. All of our vehicles and drivers are licensed with the statutory authorities.
• All of our vehicles have up to date MOTs, are taxed and are regularly serviced to ensure that they are of the highest possible safety standards. Tyres are checked regularly.
• Our chauffeurs will choose the most appropriate route for your trip. However, you are free to instruct our chauffeurs to take a specific route at the time of booking if you wish. If you choose a specific route we are unable to accept any liability in the event that you suffer any loss as a result of a late arrival at your intended destination.
• We are unable to accept any liability for any loss suffered by you as a result of a delay in your journey caused by any matter which is outside of CCOL’s control. Whilst not an exhaustive list, we consider that the following matters are outside of CCOL’s control:
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- Road closures;
- Traffic delays;
- Collisions;
- Vehicle breakdowns;
- Severe weather;
- Natural disasters.
• When travelling in one of our vehicles, our customer’s property is their own responsibility. We accept no liability for any loss or damage caused to your personal property. In the event that you lose any of your property during the course of your trip please contact us via email or telephone as soon as possible. We will do everything that we can to ensure that any lost goods are returned to you in line with our policies.
• In the event that you, or any passenger who travels with you, cause damage to the interior or exterior of our vehicle you will be charged for the remedial cost associated with the damage. In the first instance, we will charge the credit /debit card that you provided in order to secure your booking. If we do not hold such a card then we will invoice you for the damage.
• Whenever we raise an invoice, it is payable within 7 days of the date of the invoice.
• We shall add interest on any invoices paid after 7 days at the rate of 4% above the applicable Bank of England base rate at any given time until payment in full is received into CCOL’s bank account.
• Invoices can be settled by credit card; debit card; bank transfer or via a payment link which can be requested from our office. We do not accept cash payments.
• Save as expressly set out herein, CCOL accepts no liability for any loss or damage suffered by you or any of your passengers during the course of your booking with us. Nothing in this clause is intended to limit or exclude liability for death or personal injury.
• This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances and understandings, whether written or oral, relating to its subject matter.
• There shall be no oral variation to these terms and conditions. Any variation to these terms and conditions must be agreed by the parties in writing.
• Any person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms set out herein. This does not affect any right or remedy of a third party which exists or is available apart from the said Act.
• This agreement shall be governed by and construed in accordance with the law of England and Wales and each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute, injury or any claim whatsoever or howsoever arising out of this booking.